Improving Student Success

New York Tech applies Deming’s Model for Continuous Improvement to our practice of improving student success, and it is designed according to the following process and policy.

Process and Policy

1. Define their division’s mission and goals and align them with New York Tech’s missions and strategic goals.
2. Clarify each division’s function and improvement goals.
3. Select appropriate key performance indicators (KPIs) for each of the goals that can accurately measure the performance, motivate and direct actions, and identify opportunities for improvement.
4. Apply W. Edwards Deming’s improvement model to develop, test, and implement changes for improvement.
5. Hold annual office reviews and planning meetings, focusing the offices’ energy and effort on a couple of key performance areas each year to make the CPI a sustained and manageable process. 
6. The institution rewards improvement with recognition on CPI days and resources for qualified CPI initiatives.

Guidelines & FAQs (by section)

1. Reflect upon the Office’s Mission and Refine as Necessary
2. Identify the Office’s Goals
3. Identify the Office’s Function and Intended Improvement Goals
4. Identify the Office’s Improvement Measures for Success Using KPIs

Templates & Forms

• CPI Student Support Office Student Success Plan Template
• CPI Student Support Office Improving Student Success Report Template AY2023-2024
• CPI Committee Implementation Report Feedback Form – Student Success (Student Support Offices)